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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Contribute to team effectiveness.
   • Contributions are made to developing team plans, roles and responsibilities according to company requirements.
   • Skills and knowledge of team members are identified, documented and used to enhance team performance according to company requirements.
   • Interpersonal skills and communication techniques are used to facilitate open communication within team.
   • Company policies and procedures, and legislative, environmental and health and safety requirements are conveyed to team members according to company requirements.
2. Provide leadership within the team.
   • Assistance is provided to team members to achieve team and company objectives according to company requirements.
   • Individuals and work teams are encouraged to participate in developmental opportunities according to company requirements.
   • Coaching and mentoring are provided to team members to achieve team and company goals according to company requirements.
   • Conflict situations in work team are identified and conflict-resolution strategies applied, according to company requirements.
   • Causes of incomplete work are identified and documented, and improved work practices are discussed with individual or team according to company requirements.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Health and safety requirements must include at least six of the following:

access to communication devices when working alone compliance with Safe Work Australia regulations and guidelines electrical equipment test and tag compliance emergency response procedures environmental controls hazard signs and barricades health and safety induction and refresher training manual handling techniques processes for safely dispensing chemicals risk assessment procedures, including: hazardous chemicals register hierarchy of control job safety analyses (JSA) for low-risk situations safe work method statements (SWMS) for high-risk situations incident reporting safety data sheets (SDS) selection and use of required personal protective equipment (PPE) storage and maintenance of equipment according to manufacturer specifications use of first aid according to SDS information.

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Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide the following support to a workplace supervisor or manager:

participate in two team meetings, actively and constructively responding to group discussions

provide coaching or mentor support to one colleague

identify and resolve a conflict in the workplace using conflict resolution techniques and strategies according to company requirements

communicate effectively one-to-one and with a small group

actively contribute to two different team building activities in the workplace.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

causes of stress or conflict in teams and strategies for identifying, managing and reducing them

company requirements and procedures relating to supporting leadership in the workplace, including:

codes of conduct

communication protocols

own role, responsibility and delegation requirements

reporting procedures

role and function of workplace teams

developmental opportunities available to team members and ways to access them, including:

apprenticeship opportunities

career pathways

in-house training programs

job rotations

mentoring opportunities

key requirements of legislation and regulations, including work health and safety (WHS) legislation and industrial awards and legislation in order to provide support to leadership

company goals, including:

budgetary and profit targets

company service standards

team development techniques.

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